1

Your cart is empty.

Free shipping on all orders over $100 (Australia orders only)

Returns Policy & T&C's

Welcome to Alexia Makeup • Hair • Beauty online store. Alexia Makeup • Hair • Beauty provides the services available on the Site to you subject to the following terms and conditions (the “Terms and Conditions”). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

  1. Privacy Policy

Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

  1. Eligibility

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) register on the Site; and (b) be the holder of a valid debit/credit card or Paypal Account.

  1. Language

This contract shall be concluded in English.

  1. Product Descriptions

Products may not be available or as described. We endeavour to ensure that details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Information may be out of date. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

  1. Purchase Related Policies

Personal use only

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.

Our right to cancel your order

If we reasonably believe, in our sole discretion, that your completion of your order may result in the violation of our Terms and Conditions we may, with or without notice, to cancel or reduce the quantity of your order.

Our policies form part of these terms and conditions

These terms and conditions include the additional policies related to orders placed through this Site (such as order processing, shipping and handling, Delivery Charges, Returns Policy & Procedure, Privacy Policy

  1. Prices

All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.

  1. Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from Alexia Makeup • Hair • Beauty online store by clicking on the Complete Order button at the end of the on-line order process.

Once you have placed your order, we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Alexia Makeup • Hair • Beauty online. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

If you require any information regarding your order(s) please contact Customer Service on the following number 0416 101 442 or email contact@alexia.com.au

 (open 9am – 5pm, Monday to Friday)(excluding public holidays ).

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Payment

You may pay using PAYPAL or a Credit Card.

  1. Title to Goods

We will retain the legal ownership of the goods until the later of dispatch of the goods to you and full payment for the goods being received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

  1. Risk of Loss

Risk in the goods will pass to you upon delivery to you.

  1. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery times quoted to you are indicative only. Orders may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third party.

  1. Acceptance of Goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure.

If no such action is taken, to the extent permitted by law, we shall not be obliged to accept any rejection of the goods at a later date.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following number 0416 101 442 (open 10am – 5pm, Tuesday to Saturday)(excluding public holidays ) or contact us.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.

RETURNS AND EXCHANGES

Regrettably, except as required by law shipping and handling fees are not refundable. We’re sorry, but returns or exchanges for purchases made in Alexia Makeup • Hair • Beauty online store may not be returned or exchanged. Due to the nature of our products, there are no refunds or exchanges. However, in the unlikely case that you receive a damaged item, we will be more than welcomed to replace it. We will just ask that you send us back the damaged item.

If your package was damaged in delivery, save the box and the merchandise and notify us immediately on 0416 101 442.

To arrange a return for products purchased on Alexia Makeup • Hair • Beauty online please email contact@alexia.com.au